Welcome to GuestAssist AI
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For hotel guests, Artificial Intelligence (AI) Programs provide advantages like personalized experiences, streamlined communication, efficient service, tailored recommendations based on preferences, proactive issue resolution, and access to information through virtual assistants, ultimately enhancing overall guest satisfaction with the hotel.
HOW IT WORKS
GuestAssist AI securely extends guest room Philips Hospitality Smart TVs and the hotel's Smart TVs Server content management system to guests' smartphones for conversational AI communications such as the following examples:
- Local Restaurants, Retailers, Entertainment and Attractions information.
- Hotel Services, Guest Directory, Transportation, and more.
This on-demand communication design is called Geo-Temporal AI, meaning different places and times of accessibility from a smartphone, tablet, laptop, or other Internet-based technology.
The Philips Hospitality Smart TV provides premium home-from-home entertainment streaming for guest rooms and is designed on the Google Android TV Platform. Hotels have installed over 500,000 Philips Hospitality Smart TVs in guest rooms to establish its rapidly expanding popularity throughout America and other countries.
In addition, the guest room Philips Hospitality Smart TVs "Dashboard" is an easy-to-navigate interactive screen that provides streaming video apps with data privacy automation, Philips EPG or IPG/Gracenote-based Smart TV channel listings, Google Play Store with 10,000 + available apps, screencasting, and many other innovations that today's hotel guests expect during their stays.
GuestAssist AI is powered by Philips + Google technologies.
📌 AVAILABLE Q1-2025
GuestAssist AI is a Google Cloud Platform-based, easy-to-use, and affordable online program that will soon be available to over 25,000 independently owned hotels in America, totaling over 1.5 million guest rooms and many switching to Smart TVs.
Other use cases for the GuestAssist AI cloud-based software include branded hotels, extended stays, luxury/boutiques, lifestyle hotels, resorts/cruise lines, and vacation rentals.
The GuestAssist AI online program can be rebranded for any size hotel based on a software subscription plan that includes marketing analytics for Smart TV usage, such as Netflix, Prime Video, Disney, Apple TV, Hulu, HBO Max, ESPN, The Roku Channel, and many more.
Also, Philips Professional Display Solutions (PPDS) Hospitality Digital Signage will soon be available for hotel lobbies and other common areas with GuestAssist AI anytime-anywhere accessibility from guests' smartphones.
Additional Information
"In today’s competitive hospitality landscape, the guest experience is a critical determinant of a hotel’s reputation and success. Independent hotel operators must deliver exceptional service to differentiate themselves from larger hotel chains."
- Today's Hotelier (2024)
"74% of travelers are interested in hotels using AI to better tailor services and offers, such as room pricing or food suggestions and discounts."
- Hotel Technology News (2024)
"65% of travelers want the tech in their hotel to be cooler than the tech in their homes. The #1 reason guests prefer a chatbot at a hotel is when asking for the Wi-Fi password, followed by #2 scheduling wake-up calls and #3 checking hotel facility operating hours."
- Hotel Guest Technology Report (2024)
Geo-Temporal Artificial Intelligence (Geo-Temporal AI) combines geospatial data (data with geographic location information) with temporal data (data with time-related information).
Google Gemini